Our Service

Need to Place a Work Order?

Click below to submit an expedited service request. This will get you a visit from a K'(Prime) Service Representative.

Not yet a user? Click here to set up your free account today.

Get The Results You Expect

We deliver professional service to customers across North America. Many of our service technicians carry degrees in chemistry or a related field, and undergo regular training sessions.

Bench Repair

Instruments have a way of breaking at the worst possible times. By providing quality repair services at favourable prices, our Bench Repair will provide your company with support you can count on.

Ion Chromatography

With decades of IC experience providing superior technical support, we offer billable repairs as well as service agreements on Ion Chromatography systems.

Laboratory Solutions

We provide laboratory solutions such as method development, custom built analytical solutions and many other solutions to meet your needs.

Onsite Services

We can perform onsite service on many of your laboratory products. We have the training experience and capacity to repair your system in a timely and effective manner.

Training

Within our facility we provide onsite classroom training for instrument operators. Training is available for a wide range of analytical equipment and applications.

Service Plans

An instrument failure is serious business - Protect your investments with our wide range of service options that keep your instruments performing at peak efficiency.